Terms & Conditions

Placing an order and shopping on line

Ordering on line with www.mybestfriends.com.au is easy. If you prefer to place your order by phone, just call 61 (0)414 500 184; we would be happy to help you. Sometimes product shown on the website may not be available. If a product that you ordered is not available at the time of purchase or there are delays in the supply of goods you will be notified by email to the address that you have given at the time of purchase.
My Best Friends accepts payment through paypal including the following major credit cards: Visa and MasterCard.


All prices quoted in this website are in Australian Dollars and include Goods & Services Tax (GST). All credit card and PayPal transactions will be processed in Australian Dollars. credit card safety.
This website is protected by 128 byte SSL security, that means that your credit card details are protected and cannot be accessed by any third party. We do not store your credit card details.


Your complete satisfaction is our primary concern. If you are dissatisfied for any reason, please first contact info@mybestfriends.com.au and advise us of the difficulty or issues with the products. We will assist you and should a return be necessary, arrangements made. Items may be returned for refund or exchange. Refunds will be issued in the same method as an order paid. Shipping charges are non-refundable. Products to be returned must be in their original packaging and must be returned within 14 days of the invoice date. Please keep all packing slips and related materials in case of returns.

Cancelling or changing an order

If you would like to cancel or change your order, please call 61 (0)414 500 184 as soon as possible. We will do everything we can to accommodate your request. Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

Quality, warranty and faulty products

When buying on line it is important to consider that the colours shown on your computer screen may represent slightly differently to actual products. Product images and their colours options displayed on this site, are to provide you with information about the product, however the final product may vary slightly due to manufacturing changes, product updates and modifications or design enhancements.


All of our Australian orders are delivered through Australia Post. Postage rates appear at checkout before you make payment on line. You can proceed through the checkout to confirm postage costs without placing your order. The very last order process is to confirm or decline placement of your order. Please feel free to e-mail or call to inquire about insuring your order delivery at info@mybestfriends.com.au Please note that if you do not insure your goods the risk of loss/damage passes to you upon our delivery to Australia Post.

International orders

Please feel free to e-mail or call to inquire at info@mybestfriends.com.au We will e-mail you with the cost of shipping for approval. You may choose to insure your goods for an extra cost. We will notify with the cost of insurance for approval. Please note that if you do not insure your goods the risk of loss/damage passes to you upon our delivery to Australia Post.

© Copyright

This website and its contents are subject to copyright. The reproduction of its contents in whole or in part is strictly prohibited except that individual private users of this service may print or save portions of the website information for their own private use. All text, images, photographs, trademarks and the like on this website are protected by Australian and international copyright and other intellectual property laws. Users may not do anything which interferes with or breaches those laws or the intellectual property rights in the material.´┐ŻNo substantial part of the website or its contents may be copied, transmitted, distributed or otherwise reproduced for any commercial purpose unless with the written authority of the My Best Friends.

You may not use any My Best Friends logos, in any way, without a trademark license from My Best Friends. You may not manufacture, sell, or give away merchandise items, bearing any My Best Friends trademarks or logos, except pursuant to an express written trademark license from My Best Friends.

You may not copy the design elements, look and feel, or layout of this website. Those elements of the website are protected by law, such as trade dress, trademark, unfair competition, and other laws, and may not be copied or imitated in any manner. My Best Friends products are subject to Australian Design Registration and Trademark laws.